Agents can fully personalize conversations with the prospect on the other end of the line. The platform’s clean look and easy-to-navigate features mean agents can find and act on information quickly. Agents see a complete profile of the customer, including past contact attempts, voicemails or conversations had with other agents in the Kixie dialer. Plus, Kixie can build custom bi-directional integrations, meaning calls/texts/outcomes from Kixie will log in the CRM and contact information from the CRM is displayed in the Kixie dialer.Īgents do not have to put in extra effort by referring to information in your own databases as well as what’s on Kixie. Getting your entire sales team on Kixie and integrated with your CRM takes only a few minutes and a few clicks. Kixie bi-directionally connects with many popular CRMs, including HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, and many more. In short, Aircall can only build one-way integrations.
#Aircall zapier software#
However, Aircall’s integration with 100’s of other software programs via Zapier is only 1-way, meaning calls/texts/outcomes from Aircall will log in the CRM or other software, but that data will not be pushed to and updated within the dialer. They also list integration capabilities with many of the mainstream CRMs (such as Zendesk, Pipedrive, HubSpot, and more). CRM Integration Aircall CRM IntegrationsĪircall focuses on its Salesforce integration, for both Salesforce Sales and Salesforce Service Cloud.
#Aircall zapier full#
The dialer should not only give you all the features needed for success, but come with full implementation assistance and amazing customer support. This makes a robust CRM integration incredibly important to your agents’ success. You want agents to have all the information they need to successfully complete calls, without system delays. Tightly syncing your calling activity to your existing CRM can boost productivity immensely. Managers should be able to quickly assess call agents’ performance. Call agents should have the capacity to track call history, easily transfer calls to sales staff, and not worry about dropped calls. What good are calls without robust reporting? When assessing dialers, look at the quality of information the system provides. The quality of your sales dialer directly impacts how many calls your agents can make, as well as the quality of the connection on those calls and the likelihood a cold call will result in a conversation. Arming them with great tools to reach as many prospects as possible accelerates that growth. Outbound call agents drive your business growth. Things to Consider When Choosing a Sales Dialer
G2 lists over 250 reviews for Kixie, with numerous 5-star reviews and an overall rating of 4.6 stars. Focused on making sales teams more productive and successful, Kixie offers automations and deep integrations into leading CRMs to ensure the highest possible sales team output. Kixie provides seamless voice and SMS capabilities for sales teams, combining an enterprise phone service with rock solid, intelligent CRM integrations and a powerful sales dialer. G2 shows over 600 reviews for Aircall and an average rating of 4.3 out of 5 stars. They tout themselves as the “call center software for customer-centric teams,” and many of their tools and reporting capabilities are oriented more towards customer service teams. They offer cloud-based calling and texting solutions, catering mostly to medium and large sized organizations. Table of ContentsĪircall is a large international company, based in France. Read the breakdown below to understand the best option for your business. Two popular options for VoIP sales dialers are Aircall and Kixie. Thankfully, we’ve done the work for you by taking a realistic look at how Aircall stacks up to Kixie. With so many sales dialers on the market, how do you choose the optimal solution?įollowing the tried and true method of comparing features and reading online reviews can lead you to the best choice. Is Aircall right for your business, or is Kixie a better choice? If you’re reading this, chances are your business relies on agents making lots of phone calls.
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